For every 5 items, we include 1 cold pack

​Some of our products are heat sensitive, such as some of our probiotic supplements. However, we do carry several brands of non-refrigerated probiotic supplements that are shelf stable (not heat sensitive). 

​For every five heat sensitive items, we will include one cold pack. Orders are shipped to arrive within 3 business days. Please be aware that if you place your order late Thursday or Friday, your shipment will go out on Monday.

​Because ice packs are only included as a precaution against temperatures that may rise above room temperature, there is no need to worry if they arrive melted. Most of our probiotics can withstand short periods of increased temperature. 

Extra cold packs ensure protection for your heat sensitive products.

Small styrofoam cooler holds 12 standard size bottles with an additional 4 cold packs.

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Large styrofoam cooler holds 24 standard size bottles with an additional 6 cold packs.

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You may choose either small or large coolers with extra ice packs for added insurance.

If you are concerned about your heat sensitive products, we do have styrofoam coolers available for purchase. Our small cooler holds up to 12 standard size bottles with 4 extra cold packs, and our large cooler holds up to 24 standard size bottles with 6 extra cold packs. Just add the cooler to your order like you would with any other product. Our distribution center will know to add your heat sensitive products to it with the extra ice packs.

You may order heat sensitve products under your own discretion. Though we will follow standard procedure, we cannot guarantee 100% potency upon arrival. Unless visibly damaged or an adverse reaction has occurred, heat sensitive products are not eligible for return.